Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at Support@meatmytreat.com Or at firstname.lastname@example.org or call us on these numbers 011-22626263, +918448816633, +918448817733, +918448815533 between 7 am & 10 pm on all days including Sunday to get our immediate help.
How Do I Register?
You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
Are There Any Charges For Registration?
No. Registration on meatmytreat.com is absolutely free.
Do I Have To Necessarily Register To Shop On Meat My Treat?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Can I Have Multiple Registration?
Each email address and contact phone number can only be associated with one meatmytreat account.
Can I Add More Than One Delivery Address In An Account?
Yes, you can add multiple delivery addresses in your MMT account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Can I Have Multiple Account With Same Mobile Number & Email ID?
Each email address and phone number can be associated with one MMT account only.
Can I Have Multiple Accounts For Members In My Family With Different Mobile Numbers & Email Ids But Same Or Common Delivery Address?
Yes, we do understand the importance of time and the toil involved in shopping online. Your members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
Can I Have Different City Addresses Under One Account & Still Place Order For Multiple Cities?
Yes, you can place orders for multiple cities.
What Is My Account?
My Account is the section you reach after you log in at meatmytreat.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
How Do I Reset My Password?
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
What Is My Wishlist?
My Wishlist is a comprehensive list of all the items previously selected or added by you on meatmytreat.com. This enables you to shop quickly and easily in future.
What Are The Modes Of Payment?
You can pay for your order on meatmytreat.com using the following modes of payment:a. Cash on deliveryb. Credit and debit cards (VISA / Mastercard / Rupay)c. Pay Via MMT Wallet.
Are There Any Other Charges Or Taxes In Addition To The Price Shown? Is VAT Added To The Invoice?
There is no VAT. However, GST will be applicable as per Government Regulizations and that also already included in the final price at checkout page.
Is It Safe To Use My Credit / Debit Card On Meat My Treat?
Yes it is absolutely safe to use your card on meatmytreat.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer
What Is The Meaning Of Cash On Delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If I Pay By Credit Card How DO I Get The Amount Back For Items Not Delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your MMT Wallet account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Where Do I Enter The Coupon Code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.
What Is MMT Wallet?
The MMT Wallet is a prepaid credit account that is associated with your Meat My Treat account. This prepaid account allows you to pay a lump sum amount once to Meat My Treat and then shop multiple times without having to pay each time.Click Here To Now More....
Return & Refund
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping billsReturn Policy - Time Limits: 1. Perishable goods: Within 48 hours from the delivery date 2. Other goods : Within 7 days from the delivery date.
Do You Have A Offline Store?
Yes we have a Meat My Treat offline store at:A-136, Wholesale Fish Market, Gazipur,New Delhi – 110096
What Do I Do If Item Is Unpacked, Stale Or Expired?
We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.
When Will I Receive My Order?
At Present Meat My Treat Only Delivers To East Delhi, Ghaziabad, Vasundhra, Veshali, Indirapuram, Noida & Greater Noida. Once you are done selecting your products and place the order, your product will be delivered in 3 to 4 hours only to those areas we mentioned above. We work on standard delivery time of 9am to 6pm.
How Are The Meat Pack?
We ensure hygienic and careful handling of all our products. We cleaned it with RO Water and then vacuum packed to product.
How Are The Non Vegetarian Items Weighed?
Unlike others who weigh non veg products on their gross weight and then clean and then sell it to you, we sell the product on their net weight after removing the waste.
How Will Be The Delivery Done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
How Do I Change The Delivery Info ( Address To Which i Want Products Delivered ) ?
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.
How Much Are The Delivery Charges?
Meat My Treat has a flat delivery charge of Rs.99
Do You Deliver In My Area?
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.
Will Someone Inform Me If My Order Delivery Gets Delayed?
In case of a delay, our customer support team will keep you updated about your delivery.
What Is The Minimum Order For Delivery?
There is no minimum order for delivery but we charge a nominal delivery fee of Rs. 99
Do You Do Same Day Delivery?
Yes we do same day delivery to these areas :East Delhi, Kaushambhi, Vasundhra, Veshali, Indirapuram, Noida, Greater Noida & Ghaziabad in between 9 am to 6pm.
Is Same Day Delivery Applicable To Only A Few Products Or All Products?
The Same day Delivery is applicable to our entire range of products.
How Do I Add Or Remove Products After Placing My Orders?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
Is It Possible To Order An Item Which Is Out Of Stock?
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible
How Do I Check The Current Status Of My Order?
The only way you can check the status of your order is by contacting our customer support team.
Is There Any Order Cancellation Fee?
No, there is no such order cancellation fee. However, in such circumstances, if customer do not accept the order from our delivery staff, still he has to pay the delivery charges to compensate the services provided by delivery executive.
What You Receive Is What You Pay For?
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.
How Do I Contact Customer Service?
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 011-22626263, +918448816633, +918448817733, +918448815533 or via email at email@example.com
What Are Your Timing To Contact Customer Service?
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.
How Can I Give Feedback On The Quality Of Customer Service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Meat My Treat. Do write to us at firstname.lastname@example.org in case of positive or negative feedback.
How Do I Raise A Claim With Customer Service For Any Of The Guarantees - Delivery Guarantee, Quality Guarantee?
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.
How Will I Get My Money Back In Case Of A Cancellation Or Return? What Are The Modes Of Return?
The amount will be refunded to your meatmytreat.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.
I Am A Corporate/Business. Can I Place Order With Meat My Treat?
Yes, we do bulk supply of products at special prices to institutions such as Shops, Restaurants, Cafe and Corporates. Please contact as at 011-22626263, +918448816633, +918448817733, +918448815533 to know more.
I Would Like To Suggest Some Products. Who Do I Contact?
If you are unable to find a product or brand that you would like to shop for, please write to us at email@example.com and we will try our best to make the product available to you.